FAQs

Q1: My rental property requires professional cleaning – what documentation do you provide?

Ans: We issue detailed cleaning certificates with before/after photos, exactly what Burwood property managers demand for bond returns.

Q2: Can you actually remove that “wet dog” smell from deep in the padding?

Ans: Absolutely. Our 3-stage odour removal Burwood process penetrates below the surface to eliminate odour-causing bacteria most cleaners miss.

Q3: What’s your solution for high-traffic office carpets that always look dirty?

Ans: Our commercial carpet cleaning Burwood program uses rotary encapsulation, a dry method that keeps your business operational while removing ground-in dirt.

Q4: Will cleaning revive my flattened, matted carpet fibres?

Ans: Our grooming wands and specialised rakes lift crushed pile, we’ve restored 10-year-old carpets landlords thought needed replacing.

Q5: How do you protect my hardwood floors during cleaning?

Ans: All equipment features moisture barriers and our technicians use protective mats, we’ve serviced heritage homes with original flooring since years now.

Q6: Can you clean carpets after a roof leak or plumbing issue?

Ans: Our flood response team brings industrial air movers and dehumidifiers to prevent mould, crucial in Burwood’s humid climate.

Q7: What’s your approach to stubborn grease stains in kitchen areas?

Ans: We use citrus-based degreasers that break down oils without harsh chemicals – safe for homes with kids and pets.

Q8: Do you offer any maintenance between deep cleanings?

Ans: Ask about our Quick Refresh service, a spot treatment that extends your deep clean results.

Q9: How soon can I walk on my carpets after cleaning?

Ans: Our rug cleaning Burwood specialists perform hand-cleaning with temperature-controlled water, no harsh tumbling or chemicals that damage delicate fibres.